In this FAQs page, find answers to most asked questions about the use of Sumondo products and other practical issues on the app or on the website. If you don’t find you needed, you can still contact us using the Contact page.

Orders:

What can I order at Sumondo?

As an individual consumer, you can order the Sumondo wristband and a license to be able to use the premium version of the Sumondo mobile application. The premium version of the mobile application gives you the possibility to both monitor your stress level and perform mindfulness exercises. The free version of Sumondo mobile application gives you the possibility to perform mindfulness exercises, but you cannot monitor your stress level. The Sumondo wristband can be bought in our webshop: https://sumondo.co/shop/. The subscription plans for the license can be found on https://sumondo.co/individual-wellness/. At Sumondo you can buy a subscription for 1 month, 3 months, 6 months, or 1 year. The monthly cost of your subscription depends on the type of subscription you buy and will be cheaper when you purchase a longer subscription. You will be charged the full amount of your subscription at the time you purchase the subscription.

For enterprises, Sumondo has subscription plans for the use of Sumondo Pro. Sumondo Pro is Sumondo’s corporate stress management package that consists of licences for the use of the mobile application by the employees of your organisation, as well as a dashboard for employers to monitor their employee’s well-being in a certain department or the entire organisation (to respect the employee’s privacy, this can not be done on an individual level). The subscription plans for corporate use can be found on https://sumondo.co/corporate-wellness/#.

How does my order take place?

When you order at https://sumondo.co/shop, your order goes through 3 steps, which are specified below. The status of your order will be sent you through email at any time.

Step 1: We received your order
You receive an order confirmation. You are not yet debited.

Step 2: Confirm your order
Your item is available, and we are preparing for your shipment. Your account is then debited.

Step 3: We ship your order
We send you an e-mail confirming shipping with a tracking number.

What payment methods can I use to order at Sumondo?

You can pay either by credit card (Visa, MasterCard or Danish credit card), Mobile Pay or by PayPal.

Does Sumondo ship internationally?

Yes, Sumondo ships internationally. If you are located outside of Denmark, you can order via our international shop webpage: https://sumondo.co/shop-international.

How can I cancel my subscription?

At Sumondo you can buy a subscription for 1 month, 3 months, 6 months, or 1 year. The monthly cost of your subscription depends on the type of subscription you buy and will be cheaper when you purchase a longer subscription. When your subscription term has ended, your subscription will not be automatically renewed.

When you buy a subscription for 3 months or more, but want to cancel your subscription before the subscription term has ended, you can send an e-mail to info@sumondo.co and we will cancel your subscription.

If you cancel your subscription early, you will be refunded. However, we will charge you the regular monthly rate of 99 DKK per month that you used the subscription instead of the discounted monthly price of your 3, 6, or 12 month subscription. What you will be refunded is therefore the price you paid for your subscription, minus the costs you made for the months that you did use the subscription (e.g. if you bought a 6 month subscription of 300 DKK and you cancel after two months, you will be charged 2 times 99 DKK (= 198 DKK) for those two months and will receive a refund of 300 DKK – 198 DKK = 102 DKK). You will not receive a refund if the costs you made for the months that you did use the subscription is higher than your initial subscription costs (e.g. if you have purchased a 1 year subscription which costs 500 DKK and you cancel after 7 months you will not receive a refund because your new costs for the use of the license for 7 months (which is 7*99DKK = 693 DKK) is higher than the initial costs for your 1 year subscription.

For any questions regarding our cancellation policy, you can always send an e-mail to info@sumondo.co. 

Mobile application:

Where can I download the Sumondo mobile application?

The Sumondo mobile application can be downloaded in the app store of iOS devices and in the google play store of Android devices.

Updated links for apps are on the website of Sumondo.

Do I always have to have my Bluetooth on for the Sumondo mobile application to work?

A Bluetooth connection is always required for stress measurements. If there is no Bluetooth connection, the mobile application cannot receive data from the wearable device, which is needed to calculate your stress level.

No Bluetooth connection is required to relieve your stress by performing the mindfulness exercises that are integrated in the mobile application.

Can I use the Sumondo mobile application without wi-fi?

Yes. The mobile application can be used without wi-fi. Both the stress measurements and the mindfulness exercises can be performed without an internet connection. The data from the stress measurements will then be stored locally until an internet connection is available, after which the data will be transferred to a server database.

What kind of data does the Sumondo mobile application show me?

The Sumondo mobile application shows you your current stress level after each stress measurement. You can also view data on your stress history, i.e., the data of your previous measurements. Your stress history is presented both in table form and visualised in a stress history graph.

You can also view the progress you are making with the mindfulness exercises within the application. There are different levels for the mindfulness exercises and by doing the exercises you can progress to the next level.

Lastly, the Sumondo mobile application also displays your heart rate.

What wearable devices can I use with the Sumondo mobile application?:

All wristbands/watches from Garmin that have the possibility to measure HRV and transfer this data via Bluetooth, are compatible with Sumondo Plus. These include the following devices:

• Vivosmart
• Vivosport
• Vivomove
• Vivoactive
• Venu
• Instinct
• Tactix
• Marq
• Fenix
• Forerunner
• Mio Alpha 2 (wristband)
• Maxim integrated Max-Health-Band (wristband)
• Polar H10 (chest strap)
• Polar H7 (chest strap)
• Polar H9 (chest strap)
• Polar Verity sense (armband)
• EliteHRV CorSense (HRV finger sensor)

The Sumondo mobile application is not compatible with Fitbit, Apple watches, or Samsung watches.

Customer service:

Who is responsible for after-sales service?

No worries, Sumondo ensures the link between you and our brands. Do not hesitate to contact us at +45 28595783 or at info@sumondo.co, Monday to Friday from 9am to 5pm.

Do you have an issue or question that has not been addressed in the FAQ?

There is an in-app user guide that gives you clear step-by-step guidance about the functionalities of the mobile application.

If you still have unanswered questions, you can always call us at +45 28595783 (cost of a local call) or send us an email at info@sumondo.co.